1 out of 5
What a terrible place to live! My experience with Charter Club apartments started to go downhill once Pinnacle Property Management took over a couple of years ago. As a result of their annoying and expensive policies I have moved out and am very happy to be an ex-resident.
It started with the constant need for management to enter my apartment. They would give 48 hour notices without specifying when they would enter; they just said they would enter at some point between a several day span. They would not even specify a time frame during the day when they would enter. A new notice would appear every couple of weeks. So much for privacy!
Then, the new Charter Club lease agreement (drafted by Pinnacle PM) states that you cannot have any pets visit your apartment. My parents could not visit with their little 20 pound dog because the lease agreement said they were not welcome. Also, if you want to have a pet of your own, you have to pay a large deposit and a ridiculous extra monthly payment. How is that pet friendly?
As far as noise, at Charter Club it is very common for douchebags with loud stereo systems in their cars to drive by your bedroom window at all hours of the night. This place attracts some of the noisiest drivers/cars I have ever seen. (This is one of the few complaints that I have that is not directly related to management)
Charter Club says that you cannot store items on the front porch, yet my neighbors left their mountain of smelly trash in front of their apartment for the last year that I lived there. Charter Club never enforced their policy, and they probably still have trash out there.
The final straw was when they decided to increase my rent by about 15% unless I signed on for a full 1-year lease. In the past, I had just been doing 6 month leases for about ~2% more, so this was rather annoying. I decided to move, and while I searched for a new place to live, I went month-to-month. Charter Club charged me a full 40% more for month-to-month than the 1-year lease amount! How ridiculous is that?!
Do not rent at Charter Club apartments! They will try to scam as much money out of you as they possibly can while making your experience miserable. I have rented apartments for over 10 years and my experience with Charter Club over the last couple of years was by far the worst I have ever had.