Big O Tires

I have had an awful experience with this location of Big O. It started with them putting the wrong tires on the truck. They replaced them and corrected the mistake but the alignment was off on the truck. I brought the truck in 3 different times in the 10 days or so after the initial alignment, each time telling me it was fixed. The truck was pulling to the right. Finally in the last visit I was told the alignment is straight but they were having trouble getting the steering wheel to be perfectly aligned as it was slighty off to the left. Fine I said. I spend way too much time there already for a simple tire change. Now, I have two front tires that are destroyed because the alignment was never actually fixed. I went in on Monday 6/12 and spoke with Gil Saenz about the situation and asked them to replace the tires. He told me he would order the tires and talk to his GM and for me to come back next day. Gil didn't even look at the tires to see the abnormal wear. I go in on Tuesday 6/13 and speak with Gil again. All he tells me is the GM never showed up and he doesn't control the GM's (Blade I believe) schedule. He would call me when the GM gets in which would be shortly. Never heard from him. So I called same day around closing. Was told GM never showed up. I call again Wednesday 6/14, Gil tells me they want tire rotation records but won't tell me why knowing full well a tire rotation will not fix a bad alignment and instead of having 2 destroyed tire I would have 4. Gil tells me he will let his GM know and call me back. Nothing later on Wednesday or Thursday from Gil. So I call again this morning. They are not going to replace the tires that are ruined because I was lied to about the alignment being fixed, because the tires had not been rotated. Again all this would have done is destroy all 4 tires because this is not normal tire wear. 5 days of constantly contacting the location for them to do what was right as the tire damage is clearly caused by a bad rotation. Picture is posted of the tire. Which again, no one in the store even bothered to look at. Obviously will not be going back to this location. The GM also runs the location at Cave creek and Rose Garden, which has been GREAT to me, but has now also lost my business. It's just one customer to them so I know they wont care but don't put yourself in the position of additional expenses by going through this location.

Trustworthy
Customer Service
Recommend

This was hands down the best automotive repair shop I have ever used to handle problems with my vehicle. Great customer service and a uniquely informative staff. Thanks