1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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IF YOU HAVE AN EMERGENCY DO NOT TAKE YOUR PET HERE.
I can barely describe the anger and disgust I have with the service at this clinic and its abhorrent and predatory business tactics during a crisis. I understand that emergency veterinary medicine can be a thankless job and is in itself emotionally draining, and thank them for what they do, but the business model here is predatory.
Our dog impaled himself on a fence. We physically pulled him off and rushed him to the emergency clinic where they proceeded to have a base-level employee apply pressure for 2 hours and take vitals. I was told he was stable and that they would call a surgeon. Stabilization in their eyes was to have someone apply pressure to the wound and sedate him.
I'm then informed that he is spiraling AFTER 2 HOURS of nothing done and informed it would be $9000 dollars to have them call in their surgeon... Again after 2 hours of radio silence and doing nothing they offered to call a surgeon for 9K who was an hour away. I cannot fathom how an on-call emergency vet surgeon would be so far, but at this point, no meaningful care had been done and they'd wasted precious time.
Their predatory business tactics continued when I stated I wanted to take my dog to another clinic with an on-staff surgeon. I was informed my dog would either "die there or be treated there" and that they would not release him to me. I would highly suggest that legal contact Dr. Lada and advise her of an owner's rights to their animals. I never signed paperwork releasing my rights to my dog, and for her to tell me that without $9K my dog would be leaving dead is not only inhumane but highly illegal. It is sickening that Dr. Lada waited until such a crucial point to offer what would be to many people, financial devastation or nothing. This "emergency vet" is not here to aid in actual emergencies, they are here to wait until the last possible moment and drain your pockets.
I hope this will serve as a warning to everyone. If you want to put your pet down or you don't have an emergency, then MedVet is your place. But if your beloved pet's injury is serious, your animal will likely have to be "spiraling" before any treatment can be made. Though our surgeon was fantastic, everything else about this process has been a mess. 3 hours for any actual treatment is both inhumane to the animal and sickening.
Again, I do want to give credit to the surgeon as she saved my dog and did a great job. But for those considering and in a timely emergency, please do not go here. Your animal will not likely not survive and you will have nothing more than ashes and a $10,000 bill.