1 out of 5
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| Customer Service | |
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| Recommend | |
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DO NOT USE CITYMD!!!!
I called to check on services available for my elderly father and was told "yes, just walk in anytime" when I arrived we were denied entry by a security guard at the door because "we are too full". It is cold and raining outside, and as I said, my father is elderly and sick. I asked if I could at least register him, and we could wait in my car for their call. A lady from behind the front desk yelled out, " I'll come to you in one minute." The brown skin lady came to the doorway and said, " I have 7 patients in rooms, and the waiting area is full. It's a 2.5-hour wait. You can wait outside until someone leaves, and I can let you in to register. " I asked her, " why when I called 30 min prior regarding my elderly father, did you not say it's a 2.5 hr wait, It's very full right now and you might be waiting outside? " The lady responded with, " We don't tell people those things unless they ask. " I asked the lady if she can let me register him, and then we will wait in my car, that I paid parking for, and I'll call in to check his status every 30 min. She responded with "No he can't register. We are too full. You can leave and come back later or wait outside. " I pointed out my father standing beside me in the cold and getting wet from rain. I explained I paid for parking, and if we leave and come back, he has no place in line. She repeated, " he can't register until we have room so he can wait outside or come back later."
CityMD doesn't care about the community it serves. They obviously had issues in the past that they require a security on site. This says alot about the lack of compassion and customer service, to offer an 85 yr old man to stand outside in the cold rain to be registered. The staff here lack basic human decency, empathy and compassion.
Horrible customer service, poor business practices, deplorable office/patient management.
CityMD is well known throughout the city for poor care and calling an ambulance unnecessarily, without the patient's consent, needlessly exhausting 911 emergency resources.
The next call is the Better Business Bureau to file a complaint.
SHAME on CityMD of Southern Blvd for suggesting and elderly man wait in the cold rain to register or be turned away.