SimonMed Imaging - Rome Towers

Trustworthy
Customer Service
Recommend

Negative/Zero Stars aren't an option! This place is a bloody nightmare! Total scam artists and I'm guessing some stealing too! A possible broken wrist sends us for a CT Scan to the Val Vista location. There was confusion on the insurance. We have primary and secondary, but a special policy through the college my son plays for that pays everything because the injury was at a team event. They correct the issue after calling and confirming no pre-auth is needed. We go to the appt and they have a machine offline so we have to go to another location. No worries they reschedule to the Rome Towers location and the disaster ensues! My 19 yr old goes and checks in and comes back to the car. Appt. canceled because no pre-auth on file. Husband goes in and explains. Cosette is the Site manager and won't come out of her office. It goes on and on, hubby and son call me at work and we go back and forth. Heavy set gentleman in scrubs and with a beard tells my kid if he doesn't like it - he can pay cash or get better paying insurance! We have no choice and get bullied into paying $175 cash price - and they charge my card. They have the same conversation with the woman behind my son and she pays cash! While they do CT Scan - they proceed to say we didn't pay enough and the bill is higher. They DO NOT follow the No Surprises Act - as we NEVER got a signed TX plan with disclosed fees! They couldn't find one and it isn't on their website ANYWHERE! Then, it's a problem to get images on a disc - 20 minutes later we get that. In the meantime, we call insurance and confirm no pre-auth needed and get a reference number for the claim form. We request they process a refund and bill the insurance and they refuse. Cosette won't come out of her office. And they are informed we will file complaints with the Attorney General, OCR, CURES ACT, and Insurance Commissioner. We continue to call them to verify the issue and no one ever answers. When we call billing - we are told there is no record of him ever having an exam or being seen and therefore no payment is seen and no refund can be given. We file a police report for theft on our card and charge back the fee. We send all the documentation to the bank along with screen shots of them telling us there is no exam on file for the day. Bank reverses charge. We have left countless messages for Andrea and Dan in compliance, Cosette at the location. (My call logs are below). Today, Audrey calls and says she called us. We have NO record of an incoming call. She chooses to say we (parents) aren't on the HIPAA forms - even though I filled them out online personally! They had no problem talking to me at all UNTIL today - now they don't want to because they KNOW my 19 yr old doesn't understand the system! This is a PREDATORY PRACTICE and DISCRIMINATORY against young and elderly persons, economically disadvantaged and those with low paying insurance plans. How many patients are skipping medication and meals because in a state of duress they feel bullied and pressured into paying cash for desperately needed imaging? How many are not getting what they need because they can't afford the cash co-pay they are being told (since no fee list is available online or in person)? Maybe corporate doesn't know to what extent embezzlement is happening? It's not hard to take cash payments or swipe credit cards and post payments to other accounts and pocket the cash? It's unacceptable behavior and treatment and Simon Med needs to be held accountable. Simon Med has $68M in revenue for 2022. Only 17% of their management team is Hispanic/African American (explains the mistreatment of lower economic demographic patients)! And they certainly don't follow thru with their mission statement..."to provide best-in-class affordable care through the use of advanced technology." Employees don't like working there either - giving 61% of approval to the CEO and only 52% who would recommend it to a friend. Only 2.8 stars for culture and value - See the Glassdoor rating below!