1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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We hired the services of Terri Bias for the sale of our home and signed a Sellers Agreement on 5/12/2022, shortly after we went under contract with a closing date of 6/20/2022. Within the signed agreement, Terri outlined that she would list our home in the Charlotte market for an additional $495 fee, I agreed to pay this amount at the time. On June 16th I contacted the Charlotte MLS provider named "Canopy MLS" to ask if in fact my home was listed, after searching they notified me that my home was never listed in the Charlotte Market. I reached out to Terri to ask her to remove the $495 fee for services not rendered. She proceeded to challenge me and defended her actions, up to the point of getting her lawyer involved in a coercive effort to silence my findings of gross misconduct and misrepresentation on Terri's behalf.
Since my formal complaint, Canopy has sent her a violation letter and fine. However, at this stage in the closing process, I lost the opportunity to suspend and re-list my home, and had to commit to the 6/20/2022 closing date. I was very excited with hopes of receiving more attractive offers from the Charlotte Market, but I was robbed of this opportunity by Terri.
If you recently hired Terri for the sale of your home, paid the $495 fee for the additional Charlotte MLS listing, and would like to verify if your home was in fact listed in that market, you can contact Canopy MLS at 704-372-0911 , and have them manually search for your listing.
If you paid the $495 and your home was not listed in the Charlotte MLS, you can ask to be transferred to the Canopy MLS Compliance Department and put in a formal complaint if you wish to do so. Its sad that this is what we have to deal with these days from licensed individuals. I do not recommend using this firm for the sale of your future home.