1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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After a LONG battle with Shelter insurance, (our vehicle was hit while parked by a snow plow, it was caught on camera, and they still wanted to contest it... But that is another review), we were left with very few shops to choose from and chose ABRA as a friend had great experiences with a location in Denver. We were told FOUR days for our repair, dropped it off on Monday and continued to get texts that our car was on track to be completed on Friday, (which is FIVE days, but okay). Then Friday came, and we were informed that it would be Monday. Here we sit and it's Monday and it now won't be done until POSSIBLY Tuesday or Wednesday. We have not been informed of any extra damage, have not been given any reason why it's not even PUT BACK TOGETHER YET ON DAY SIX... But we have been told that the company that does the calibrations for the sensors that has to be replaced is not working today, so why did they promised Monday then anyway????
Poor time management on their part and each person I talked to didn't seem to have complete information about the progress of the vehicle.
I guess it is irritating me more because I am disabled, and the rental vehicle they gave us is not one I can drive, my wheelchair fits in it, with my service dogs, but we have to pay to have the car cleaned to return it, if there is hair... it is spring and they are SHEDDING!!! Not to mention the trip was planned that the vehicles was to be back for!!!
Point is... if you can't get it done in four days, don't promise it, you'll have much happier customers!